Refund policy

1. Damages & Returns

F&B Medical Spa is liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team immediately at [Insert Email] to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Local Pickup (Walnut Creek, CA)

Skip the shipping wait! If you are located in the East Bay, you can select "Local Pickup" at checkout.

• Pickup Location: Our flagship boutique in Walnut Creek.

• Ready Time: Orders are typically ready within 4 business hours.

• Instructions: You will receive an email notification when your order is ready. Please have your order confirmation number and a valid ID ready upon arrival.

Returns & Refunds

At F&B Medical Spa, we stand behind the efficacy of our products.

• Skincare Products: Due to the medical-grade nature of our inventory, we accept returns on unopened and unused products within 14 days of delivery.

• Damaged Items: If your product arrives damaged, please notify us within 48 hours for a complimentary replacement.