Shipping policy

Welcome to the F&B Medical Spa boutique. We are committed to delivering our medical-grade skincare and wellness products from our flagship location in Walnut Creek, California, to your doorstep, anywhere in the world.

1. Order Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders (such as during a "Lustre Series" promotion), shipments may be delayed by a few days. Please allow additional days in transit for delivery.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Destination Estimated Delivery Time Cost
Domestic (USA) 3–5 Business Days Flat Rate / Free over $100
International 7–14 Business Days Calculated at Checkout

  • Note: Delivery delays can occasionally occur due to customs or carrier peak seasons.

3. Worldwide Shipping

We proudly offer Worldwide Shipping on our three signature products.

  • Customs, Duties, and Taxes: F&B Medical Spa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Regulatory Compliance: Please ensure that medical-grade skincare is permitted for import in your specific country before purchasing.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

5. Damages & Returns

F&B Medical Spa is liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team immediately at [Insert Email] to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Local Pickup (Walnut Creek, CA)

Skip the shipping wait! If you are located in the East Bay, you can select "Local Pickup" at checkout.

  • Pickup Location: Our flagship boutique in Walnut Creek.

  • Ready Time: Orders are typically ready within 4 business hours.

  • Instructions: You will receive an email notification when your order is ready. Please have your order confirmation number and a valid ID ready upon arrival.

Returns & Refunds

At F&B Medical Spa, we stand behind the efficacy of our products.

  • Skincare Products: Due to the medical-grade nature of our inventory, we accept returns on unopened and unused products within 14 days of delivery.

  • Damaged Items: If your product arrives damaged, please notify us within 48 hours for a complimentary replacement.

  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original method of payment within 5–7 business days.

  • Shipping Costs: Return shipping costs are the responsibility of the customer unless the item arrived damaged.